Return & Refund Policy
We want customers to be satisfied with their purchases.
Unless otherwise stated on the product page, eligible physical products may be returned within 14 days of delivery.
Returned products must be unused, unworn, undamaged, and in their original condition and packaging when applicable.
To request a return, contact info@freemansvcs.org before sending any item back. Unauthorized returns may not be accepted.
Customers are generally responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return resulted from an error on our part.
Once a returned item has been received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on the customer's bank or payment provider.
Certain products may be non-returnable, including:
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Digital products
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Downloadable products
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Personalized or custom-made products
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Gift cards
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Products marked as final sale
If an item arrives damaged or incorrect, please contact us as soon as possible at info@freemansvcs.org with your order information.
Orders are processed as quickly as reasonably possible after payment has been successfully received.
Typical processing time for physical products is [1–5 business days], unless otherwise stated on the product page.
Shipping and delivery estimates are provided as a convenience and are not guaranteed. Delivery times may vary due to carrier delays, weather, holidays, high order volumes, or other circumstances outside of our control.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for packages that are delayed, returned, or lost because an incorrect address was provided at checkout.
Once an order has been transferred to the shipping carrier, delivery is generally the responsibility of the carrier.
If tracking information indicates that an order was delivered but you cannot locate the package, please contact the shipping carrier and notify us at info@freemansvcs.org.
International customers, when applicable, are responsible for any customs charges, taxes, duties, or import fees required by their country.
Digital products are delivered electronically and are not subject to physical shipping.